Delete your TEZ account
You can ask us to delete your TEZ account, as a customer or a rider, at any time. You don't need the app installed to do this.
How to request deletion
Send a WhatsApp message to TEZ support at 0315 788 7787 saying "Please delete my TEZ account".
Or email tezdeliveryhasilpur@gmail.com with the subject "Delete my TEZ account" and the phone number on your account. We'll confirm with that phone number before deleting.
Send it from the phone number registered to your TEZ account, so we can confirm the request is really from you. If you no longer have that number, tell us and we'll check your identity another way first.
In the app, Account → Delete account brings you to this page.
What happens next
- We confirm the request came from the account's phone number.
- If you have a delivery in progress, it must be completed or cancelled first. We'll tell you if that's the case.
- We delete your account within 7 days and reply to let you know it's done.
What we delete
- Your name, phone number and password
- Your saved city and area
- The pickup and drop-off addresses, map locations and item descriptions on your orders
- Any notes you wrote, such as instructions for the rider or cancellation reasons
- For riders: vehicle details and number plate
You're signed out on every device, and the account can't be used again. You're free to sign up again later with the same phone number as a new customer.
What we keep
We keep a record of each past order: its fare, payment method (cash on delivery), dates and status. We need this for our bookkeeping and to handle any disputes. The record is anonymised when your account is deleted, so it no longer contains your name, phone number or addresses and can't be linked back to you.