Terms of Service

TEZ Delivery – Hasilpur · developed by Rashid Ghafoor · effective 23 September 2026

These terms apply when you use the TEZ app or service to send or receive a delivery. By creating an account or placing an order, you agree to them. Please also read our privacy policy, which explains how we handle your data.

1. The service

• TEZ is a local pickup-and-delivery service. A TEZ rider collects items from one place and brings them to another.
• We currently deliver within Hasilpur only. The app only offers addresses inside our service area.
• Orders can be placed during our delivery hours, which are shown in the app and may change. Outside those hours, ordering is closed.
• You can have one order in progress at a time.
• We aim to deliver promptly, but delivery times aren't guaranteed. Traffic, weather, or how many riders are free can cause delays.

2. Your account

• You must be 18 or older to create an account.
• Give your real name and a phone number that belongs to you. The rider uses it to reach you about your delivery.
• Keep your password private. You're responsible for orders placed from your account.
• Riders' accounts are created by TEZ. Their work with TEZ is covered by their own arrangement with us, and these terms still apply to how they use the app.

3. Fares and payment

• The app shows the delivery fare before you place the order. It's based on the distance and our current rates. That's the fare you pay for that order.
• Payment is cash on delivery only. Pay the rider when your delivery arrives. The rider confirms the cash was received before the order is marked complete.
• If you choose rider pays for the items, the rider pays the seller at pickup. You then pay the rider that amount, plus the delivery fare, in cash on delivery. Ask the rider for the receipt.

4. Cancelling an order

• You can cancel in the app, free of charge, at any time before the rider reaches the pickup.
• After that, please contact support. The rider may already have collected or paid for your items, so we'll agree with you what happens next. If the rider paid for your items, you must still repay that amount.
• We may cancel an order if it can't be completed safely or lawfully. For example, if the pickup or drop-off can't be reached, or the items aren't allowed (see below). We'll tell you if we do.

5. What you can't send

Don't use TEZ to send:

• Anything illegal to own or transport in Pakistan, including drugs and stolen goods
• Weapons, ammunition, fireworks or explosives
• Flammable, toxic or otherwise dangerous substances
• Live animals
• Large amounts of cash, jewellery or other high-value valuables
• Anything too large or heavy for one rider to carry safely on a motorbike

Riders may refuse to carry an item they believe breaks these rules. Pack items so they survive a normal motorbike ride, and tell the rider in your order note if something is fragile.

6. When something goes wrong

• Riders photograph each delivery as proof. If an item arrives damaged, or doesn't arrive, contact support as soon as you can, ideally the same day, so we can look into it.
• We'll review what happened and work with you on a fair outcome. We can't be responsible for the contents of a package we weren't told about, damage caused by poor packing, or items you weren't allowed to send.
• Nothing in these terms takes away rights you have under Pakistani law.

7. Using TEZ fairly

Treat riders and staff with respect, and don't place fake orders or misuse the app. We may suspend or close an account that's used to abuse riders, commit fraud, or break these terms.

8. Closing your account

You can ask us to delete your account at any time. See how to delete your TEZ account.

9. Changes to these terms

We may update these terms as the service changes. We'll update this page and its effective date before a change takes effect. Using TEZ after that means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Pakistan.

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