Privacy policy

TEZ Delivery – Hasilpur · developed by Rashid Ghafoor · effective 29 September 2026

TEZ is a local pickup-and-delivery service in Hasilpur, Pakistan. This policy explains what personal data the TEZ app and service collect, why, who else handles it, and how you can have it deleted. It covers both customers and riders.

What we collect

When you create an account (customers)

• Your name and phone number
• A password, which we store only in a scrambled (hashed) form that can't be read back
• Your city and area

When you place an order

• The pickup and drop-off addresses you choose, and their map coordinates
• What's being delivered (item names and quantities), and any note you leave for the rider
• A cancellation reason, if you cancel an order
• The fare, the payment method (cash on delivery) and the order's progress

Your device location, only when you ask

• If you tap Use my location, the app reads your device's current location once, to fill in the address. It isn't tracked in the background and is never collected without you tapping.

Notifications, only if you allow them

• If you allow notifications, the app registers a push token: an identifier for this app on your phone, so we can alert you about your orders. It's removed when you sign out. You can turn notifications off at any time in Android settings.

For riders

• Name, phone number, vehicle type and number plate, set up by TEZ when you join
• Your availability and the deliveries assigned to you
• A photo of each delivery, taken with the in-app camera, as proof that it was delivered

We don't show ads, we don't use advertising or analytics trackers, and we never collect card or bank details. All payment is cash on delivery.

How we use it

• To run your deliveries: pricing the trip, assigning a rider and showing its progress
• To let a customer and their assigned rider call each other about that delivery. The rider sees the customer's name and phone number, and the customer sees the rider's.
• To send order notifications: a new delivery for riders, and for customers when a rider is assigned, is on the way, has arrived or has delivered, or if TEZ cancels an order
• When phone verification is switched on, to confirm your number with a one-time code sent by SMS when you sign up
• To answer support requests and resolve problems with an order

We don't sell your data, and we don't use it for anything unrelated to delivering your orders.

Who else handles it

We use these service providers to run TEZ. They process data only on our behalf:

• Google Maps Platform for address search, and for turning a map location into an address. Your search text and, if you tap Use my location, your coordinates are sent to Google through our server.
• An SMS gateway in Pakistan, when phone verification is switched on, to send your sign-up code by text message.
• Expo and Google Firebase Cloud Messaging deliver notifications to your phone. They receive your push token and the notification text, not your account details.
• Heroku (Salesforce) hosts our server and database.

How we protect it

• All traffic between the app and our server is encrypted (HTTPS).
• Passwords are stored hashed. Your sign-in session is kept in your phone's secure storage.
• SMS verification codes, when used, expire after 5 minutes.
• Only TEZ operations staff can see order and account details, through a password-protected dashboard.

How long we keep it

We keep your account and order history for as long as you have a TEZ account. If you delete it, we erase your personal details. We keep only anonymised order records (fare, payment method, dates and status) for bookkeeping, and these can't be linked back to you.

Deleting your account

You can ask us to delete your account and its data at any time. See how to delete your TEZ account. It's also linked from Account → Delete account in the app.

Children

TEZ is meant for adults (18 and over). We don't knowingly collect data from children.

Changes to this policy

If we change what we collect or how we use it, we'll update this page and its effective date before the change takes effect.

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